title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
---|---|---|---|
Loyalty Rules: How Today's Leaders Build Lasting Relationships | 978-1-59139-324-5 (1-59139-324-8) | 2003 | Frederick F. Reichheld |
Tavsiye Edilen Markalarin Sirri | 978-605-4584-28-4 (605-4584-28-6) | 2013 | |
The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World | 978-1-59659-762-4 (1-59659-762-3) | 2011 | Fred Reichheld |
R. M. · Rabi Maharaj · RAF Mears · Rafa Morek · Rafe Morrissey · RB Morris · Rob Markey, Fred Reichhelo Aytul Ozer · Rob Marsh · Rob Morris · Rob Myers
Gildan Media · Harvard Business Review Press · Mediacat Yayincilik