| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Services Marketing Management: An International Perspective | 978-0-471-98490-0 (0-471-98490-6) | 1999 | Hans Kasper · de Vries, Wouter Jr. |
| Services Marketing Management: A Strategic Perspective | 978-0-470-09116-6 (0-470-09116-9) | 2006 | Hans Kasper · Mark Gabbott |