| title | media type | | ISBN-13 | year of publica-
tion | other author(s) |
|---|
| 50 Powerful Ideas You Can Use to Keep Your Customers | Paperback | | 978-81-7992-335-1 | 2005 |
| 50 Powerful Ideas You Can Use to Keep Your Customers, Third Edition | " | | 978-1-56414-599-4 | 2002 |
| 50 Powerful Ways to Win New Customers, Second Edition | " | | 978-1-56414-307-5 | 1997 |
| Basic Business English and Communication | " | | 978-0-13-057183-0 | 1986 | Ray L. Young · Christopher G. Jones |
| BASICS of Oral Communication: Skills for Career and Personal Growth | " | | 978-0-538-70718-3 | 1992 |
| BASICS of Oral Communication: Skills for Career and Personal Growth | " | | 978-0-538-70719-0 | 1992 |
| Blackboard Student Access Code Card for Customer Service: Career Success Through Customer Loyalty | " | | 978-0-13-256107-5 | 2010 |
| BlackBoard, Student Access Kit, Customer Service for Customer Service: Career Success Through Customer Loyalty | Hardcover | | 978-0-13-223698-0 | 2007 |
| Blackboard Student Access Kit for Customer Service: Career Success Through Customer Loyalty | " | | 978-0-13-506583-9 | 2010 |
| Business Communication & CD & Nav Blkbd Pkg | " | | 978-0-13-178820-6 | 2003 | Sherron Bienvenu |
| Business Communication: Discovering Strategy Developing Skills | " | | 978-0-13-091313-5 | 2002 | " |
| Business Communication, Discovering Strategy, Developing Skills, Review Copy, Includes CD-ROM, Not for Resale, 2002 | " | | 978-0-13-067244-5 | 2002 |
| Business Communication: Getting Results | " | | 978-0-13-091779-9 | 1987 |
| Business Communication: Getting Results | " | | 978-0-13-091793-5 | 1983 | Christopher G. Jones |
| Business Communications and CD | " | | 978-0-13-038607-6 | 2002 | Sherron Bienvenu |
| Busn Comm& CDROM& Mst: Perils Pauline 1 1 | Gebunden | | 978-0-13-104287-2 | 2002 | " |
| Busn Communication&Peak Perf Grammr Pkg | " | | 978-0-13-123468-0 | 2009 | " |
| Communctn Skill Busn& Prof& Indiv Crs& Pre Pkg | Paperback | | 978-0-13-728205-0 | 1996 | James A. Stead |
| Communication Skills for Business and Professions | Hardcover | | 978-0-13-348608-7 | 1996 | " |
| Communication Skills for Business and Professions - Study Guide | Paperback | | 978-0-13-531088-5 | 1996 | Roger Terry · James A. Stead |
| Crisp: Successful Self-Management, Revised Edition: Increasing Your Personal Effectiveness | " | | 978-1-56052-242-3 | 1993 |
| Customer Service: Career Success Through Customer Loyalty | " | | 978-0-13-305625-9 | 2013 |
| Customer Service: Career Success Through Customer Loyalty | " | | 978-0-13-223658-4 | 2007 |
| Customer Service: Career Success Through Customer Loyalty, Fifth Edition | " | | 978-0-13-506397-2 | 2010 |
| Customer Service: Career Success Through Customer Satisfaction | " | | 978-0-13-177996-9 | 2004 |
| Customer Service: Career Success through Customer Satisfaction | " | | 978-0-13-085959-4 | 2001 |
| Customer Service: Career Success Through Customer Satisfaction | " | | 978-0-13-576695-8 | 1997 |
| Data Security and Privacy Law: Combating Cyberthreats | Hardcover | | 978-0-314-10372-7 | 2002 | Kevin P. Cronin |
| Erfolgreiches Selbstmanagement | Broschiert | | 978-3-8323-0176-7 | 1997 |
| Fifty Ways to Keep Your Customers and Get New Ones | Hardcover | | 978-99937-29-62-4 | 1992 |
| Functional Business Presentations: Getting Across | Paperback | | 978-0-13-331470-0 | 1981 |
| How to Hold Successful Meetings: 30 Action Tips for Managing Effective Meetings | " | | 978-1-56414-325-9 | 1997 |
| Human Side of Supervision | Hardcover | | 978-0-314-77836-9 | 1984 |
| Instructor's manual with test bank to accompany People at work: Human relations in organizations | Paperback | | 978-0-314-96663-6 | 1986 |
| Instuctor's Manual with Test Bank to Accompany People At Work: Human Relations in Organizations | " | | 978-0-314-72645-2 | 1990 | Brent D. Peterson · Jackson C. Stevens |
| Managerial Communication: A Finger on the Pulse | " | | 978-0-13-116196-2 | 1995 | Kristen Bell De Tienne |
| Managerial communication: A finger on the pulse | Hardcover | | 978-0-13-550005-7 | 1986 |
| Managerial Communication: A Finger on the Pulse | " | | 978-0-13-549824-8 | 1980 |
| People at Work: Human Behavior in Organizations | " | | 978-0-314-20041-9 | 1999 | Brent D. Peterson |
| People at Work: Human Relations in Organizations | Misc. Supplies | | 978-0-314-00901-2 | 1993 | " |
| People at work: Human relations in organizations | Hardcover | | 978-0-314-44759-3 | 1990 |
| People at work: Human relations in organizations | " | | 978-0-314-93522-9 | 1986 |
| People at work: Human relations in organizations | " | | 978-0-314-63296-8 | 1982 |
| People at Work: Human Relations in Organizations: Instructor's Manual | Paperback | | 978-0-314-63297-5 | 1982 | Brent D. Peterson |
| Straight Talk | " | | 978-0-415-80196-6 | 2010 |
| Straight Talk | " | | 978-0-13-154535-9 | | Sherron Bienvenue |
| Straight Talk: Oral Communication for Career Success | " | | 978-0-415-80197-3 | 2011 | Sherron Bienvenu |
| Straight Talk: Oral Communication for Career Success | Hardcover | | 978-0-415-80232-1 | 2010 | " |
| Straight Talk: Written Communication for Career Success | " | | 978-0-415-80231-4 | 2010 | " |
| Supervision | " | | 978-0-314-93381-2 | 1992 |
| Technology and Customer Service: Profitable Relationship Building | Paperback | | 978-0-13-098990-1 | 2004 | Christopher G. Jones Ph.D. |
| The Basics: Speech Communication | " | | 978-0-538-72297-1 | 2000 |
| WebCT Student Access Code Card for Customer Service: Career Success Through Customer Loyalty | " | | 978-0-13-256106-8 | 2010 |
| WebCT Student Access Kit for Customer Service: Career Success Through Customer Loyalty | Misc. Supplies | | 978-0-13-506582-2 | 2010 |