N. Hill · Nicola Hall · Nicola Hill · Nigel Healey
Cogent Publishing · Gower Publishing Ltd
| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Customer Satisfaction: The Customer Experience Through the Customer's Eyes | 978-0-9554161-1-8 (0-9554161-1-6) | 2007 | Greg Roche & Rachel Allen |
| How to Measure Customer Satisfaction | 978-0-566-08595-6 (0-566-08595-X) | 2003 | John Brierley · Rob MacDougall |
| The Handbook of Customer Satisfaction and Loyalty Measurement | 978-0-566-08744-8 (0-566-08744-8) | 2006 | Jim Alexander |