M.D · Michael B. · Michael Basch · Michael D.
| title | media type | ISBN-13 (ISBN-10) | year of publica- tion |
|---|---|---|---|
| Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day | Paperback | 978-0-13-130320-1 (0-13-130320-1) | 2003 |
| Customer Culture: How FedEx and Other Great Companies Put the Customer First Every Day | Hardcover | 978-0-13-035331-3 (0-13-035331-0) | 2002 |