L. Berry · Leonard Berry · Leonard L.
| title | media type | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|---|
| Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success | Hardcover | 978-0-684-84511-1 | 1999 | |
| Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations | " | 978-0-07-159073-0 | 2008 | Kent D. Seltman |
| Marketing Services: Competing Through Quality | Paperback | 978-0-7432-6741-0 | 2004 | |
| Marketing Services: Competing Through Quality | Hardcover | 978-0-02-903079-0 | 1991 | |
| On Great Service: A Framework for Action | " | 978-0-02-918555-1 | 1995 | |