John E. Martin

Harvard Business School Press

titleISBN-13
(ISBN-10)
year of publica-
tion
Command Performance: The Art of Delivering Quality Service978-0-87584-562-3
(0-87584-562-2)
1994

E.M. · E. Martin · J.M. · J. Martin · John E. · John M. · John Martin

John E. Maxfield