John A. Kline

title	ISBN-13 (ISBN-10)	year of publica- tion
Listening Effectively: Achieving High Standards in Communication	978-0-13-048841-1 (0-13-048841-0)	2002
Speaking Effectively: Achieving Excellence in Presentations	978-0-13-112833-0 (0-13-112833-7)	2003