Berrett-Koehler Publishers · verlag moderne industrie
| title | media type | ISBN-13 | year of publica- tion | other author(s) | |
|---|---|---|---|---|---|
| A Complaint Is a Gift | Paperback | 978-1-881052-81-4 | 1996 | Claus Moller | |
| Branded Customer Service: The New Competitive Edge | " | 978-1-57675-404-7 | 2006 | Paul Stewart | |
| Branded Customer Service: The New Competitive Edge | Hardcover | 978-1-57675-298-2 | 2004 | " | |
| Eine Beschwerde ist ein Geschenk. Der Kunde als Consultant | Taschenbuch | 978-3-478-81313-6 | 2003 | Claus Moeller | |
| Emotional Value: Creating Strong Bonds with Your Customers | Hardcover | 978-1-57675-079-7 | 2000 | Dianna Maul | |
| Smart Videoconferencing: New Habits for Virtual Meetings | Paperback | 978-1-57675-192-3 | 2002 | ||