Jan Van Bon

title	ISBN-13	year of publica- tion	other author(s)
Das MOF-Taschenbuch. Microsoft Operations Framework. Effizientes Management von Dienstleistungen im IT Betrieb: A Pocket Guide	978-90-77212-53-0	2005	Dave Pultorak · Rolf Akker · Pete Quagliariello
Foundations in IT Service Management	978-90-77212-39-4	2005
Foundations of IT Service Management: based on ITIL	978-90-77212-58-5	2005
ISO 20000: A Pocket Guide	978-90-77212-79-0	2006	Marianne Nugteren · Selma Polter
ISO / IEC 20000. Das Taschenbuch	978-90-77212-87-5	2006
IT Service Management: An Introduction	978-90-77212-28-8	2005
IT Service Management: An Introduction	978-90-806713-4-8	2002	George Kemmerling · Dick Pondman
IT Service Management: An Introduction: Based on ITIL	978-90-77212-18-9	2005
IT Service Management: An Introduction: Based on ITIL	978-90-77212-23-3	2005
IT Service Management Based on ITILÂ® V3 - A Pocket Guide	978-90-8753-102-7	2007
IT Service Management Guide: Vol. 1	978-0-201-73792-9	2002
Service Transition Based on ITIL V3: A Management Guide	978-90-8753-126-3	2008	Arjen de Jong · Axel Kolthof