Ars Edition · Harvard Business School Press
| title | ISBN-13 | year of publica- tion | other author(s) | |
|---|---|---|---|---|
| Managing in the Service Economy | 978-0-87584-130-4 | 1986 | ||
| Marketing | 978-0-02-353940-4 | 1976 | ||
| Mein buntes Englisch- Bildwörterbuch. | 978-3-7607-4780-4 | 2003 | ||
| Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage | 978-1-4221-1023-2 | 2008 | W. Earl Sasser · Joe Wheeler | |
| Service Breakthroughs | 978-1-4165-7686-0 | 2007 | ||
| Service Breakthroughs: Changing the Rules of the Game | 978-0-02-914675-0 | 1990 | ||
| The Service Management Course: Cases and Readings | 978-0-02-914091-8 | 1991 | W. Earl Sasser · Christopher W. L. Hart | |
| The Service Profit Chain | 978-0-684-83256-2 | 1997 | W. Earl Sasser · Leonard A. Schlesinger | |
| The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees | 978-0-7432-2569-4 | 2003 | W. Earl Sasser · Leonard A. Schlesinger | |