Ivor Macfarlane. OGC - Office of Government Commerce
| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| A Dictionary of IT Service Management: Version 1: Terms, Acronyms and Abbreviations | 978-0-9524706-5-6 | 2002 | Ivor Evans |
| ITIL small-scale implementation | 978-0-11-331078-4 | 2008 | Sharon Taylor |
| IT Service Management: Self Assessment Workbook: Self Assessment Work: Self Assessment Workbook PD0015 | 978-0-580-33172-5 | 2002 | Stationery Office Books |
| IT Service Management: Version 2.1 | 978-0-9524706-1-8 | 2002 | Colin Rudd |
| IT Service Management: Version 2 | 978-0-9524706-2-5 | 2002 | " |