Bloomberg Press · Kogan Page Ltd · McGraw-Hill
| title | ISBN-13 | year of publica- tion |
|---|---|---|
| loyalty.com: Customer Relationship Management in the New Era of Internet Marketing | 978-0-07-138782-8 | 2002 |
| Loyalty.com: Customer Relationship Management in the New Era of Internet Marketing | 978-0-07-135775-3 | 2000 |
| Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship | 978-0-7494-3947-7 | 2003 |
| Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship | 978-1-57660-132-7 | 2003 |