Francis B. · Francis Biddle · Franz Beitl
| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Customer Relationship Management | 978-1-85617-522-7 (1-85617-522-7) | 2008 | |
| Customer Relationship Management | 978-0-7506-5502-6 (0-7506-5502-X) | 2003 | |
| Hospitality Marketing: An Introduction | 978-0-7506-5245-2 (0-7506-5245-4) | 2004 | David Bowie MBA MCIM MHCIMA |