| title | ISBN-13 (ISBN-10) | year of publica- tion | other author(s) |
|---|---|---|---|
| Why Customers Don't Do What You Want Them to Do: 24 Solutions to Common Selling Problems | 978-0-07-141750-1 (0-07-141750-8) | 2003 | Ferdinand F. Fournies |
| Why Customers Don't Do What You Want Them to Do | 978-0-07-126473-0 (0-07-126473-6) | 2007 | |
| Why Employees Don't Do What They're Supposed To and What You Can Do About It | 978-0-07-148615-6 (0-07-148615-1) | 2007 | |