| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Achieving ISO/IEC 20000 - Capacity management | 978-0-580-44641-2 | 2006 | J |
| Achieving ISO/IEC 20000 - Enabling change | 978-0-580-44639-9 | 2006 | " |
| Achieving ISO/IEC 20000 - Integrated Service Management | 978-0-580-44642-9 | 2006 | " |
| Achieving ISO/IEC 20000 - Keeping the service going | 978-0-580-44640-5 | 2006 | " |
| Achieving ISO/IEC 20000 - Making Metrics Work | 978-0-580-47460-6 | 2006 | " |
| Achieving ISO/IEC 20000 - Management Decisions and Documentation | 978-0-580-47458-3 | 2006 | " |
| Achieving ISO/IEC 20000 - Why People matter | 978-0-580-47459-0 | 2006 | " |
| A Managers' Guide to Service management: 0 | 978-0-580-47922-9 | 2006 | J & Lacy · S |
Dagmar · Degenhardt · Deschner · Deshimaru · Desmaretz · Dixmier · Dugmore Boetie · Dugomier · Dugommier · Harry Dugmore · Hugh Dugmore · Jenny Dugmore · Paul Dugmore