David M. Roy

John Wiley & Sons

titleISBN-13
(ISBN-10)
year of publica-
tion
other author(s)
Service Design for Six Sigma: A Roadmap for Excellence978-0-471-68291-2
(0-471-68291-8)
2005Basem ElHaik

D. Roy · David M. · David R. · David Roy

David M. S. Ross

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