Heinemann · Palgrave Macmillan
| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Building Great Customer Experiences | 978-0-333-99013-1 | 2002 | John Ivens |
| Building Great Customer Experiences, Revised Edition | 978-1-4039-3949-4 | 2004 | " |
| Proactive Health & Social Care: Level 2 Candidate Book and CDROM: Candidate Book Level 2 | 978-0-435-44877-6 | 2007 | Colette Burgess · Nicki Pritchatt |
| Revolutionize Your Customer Experience | 978-1-4039-3603-5 | 2004 | |
| S/NVQ Level 2 Health and Social Care: Easy Steps: Essential Knowledge for Less Confident Candidates in an Easy-to-use Format | 978-0-435-46527-8 | 2007 | Colette Burgess · Nicki Pritchatt |
| The DNA of Customer Experience: How Emotions Drive Value | 978-0-230-50000-6 | 2007 | |