| title | ISBN-13 (ISBN-10) | year of publica- tion |
|---|---|---|
| Managing Customer Value: Creating Quality and Service That Customers Can See | 978-0-02-911045-4 (0-02-911045-9) | 1994 |
Bartholomew Gill · Berthold Galli · Bertold Galli · Bradley Gale Winterb · Bradley T. Gale