Imperial College Press · McGraw-Hill · Routledge · Studentlitteratur AB
| title | ISBN-13 | year of publica- tion | other author(s) |
|---|---|---|---|
| Involving Customers in New Service Development | 978-1-86094-669-1 | 2006 | Anders Gustafsson · Per Kristensson |
| New Service Development and Innovation in the New Economy | 978-91-44-01559-0 | 2000 | Anders Gustafsson · Michael D. Johnson · Bodil Sanden |
| Quality of Service: Making It Really Work | 978-0-07-707949-9 | 1994 | Bertil Thomasson · John Ovretveit |
| Values-Based Service for Sustainable Business: Lessons from Ikea | 978-0-203-88770-7 | 2009 | |