Customer Satisfaction is Worthless, Customer Loyalty is Priceless: How to Make Them Love You, Keep You Coming Back, and Tell Everyone They Know

by Jeffrey Gitomer Bard Press · 1998 Hardcover details (USA). details (UK). details (Canada). details (Germany). details (France). ISBN: 978-1-885167-30-9 ISBN-10: 1-885167-30-X