Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship

See also:
2003HardcoverWhy CRM Doesn't Work: How to Win by Letting Customers Manage the Relationship
Frederick

by Frederick Newell

Bloomberg Press · 2003

Hardcover

ISBN: 978-1-57660-132-7

ISBN-10: 1-57660-132-3