Cases in Operations Management: Building Customer Value Through World-Class Operations (The Ivey Casebook Series)

by: Robert D. Klassen · Larry J. Menor Sage Publications, Inc · 2005 Ppb. details (USA). details (UK). details (Canada). details (Germany). details (France). ISBN: 978-1-4129-1371-3 ISBN-10: 1-4129-1371-3