BlueprintAudits.com

year of publication	ISBN	author(s)	title
2003	978-0-9740808-0-2	Julie L. Mohr	The Help Desk Audit: Blueprint for Success
''	978-0-9740808-1-9	''	The Help Desk Audit Toolkit: Companion CD
2006	978-0-9740808-5-7	''	The Help Desk Dictionary