| year of publication | ISBN | author(s) | title |
|---|---|---|---|
| 2005 | 978-0-9551178-0-0 | Quentin Newark · Nigel Goode · Keith Priest · Jeremy Myerson · Katherine Gough · Katalina Villamizar · John Sorrell · Frances Sorrell | Critical Points: Improving Patient Experience of the NHS Through Design Intervention |